- Shipping & Policies
Shipping & Policies
Please Note: We are still on extended processing times right now as we just moved into our new location, and are in the process of hiring and training staff. Please know that mixes are produced as orders are processed. All mixes are blended with love by hand in our own commercial kitchen. We are a small family run business. No large warehouses, or heavy equipment here! We also do NOT store large amounts of inventory on shelves. We hand blend every mix by hand every week. This process takes a bit longer, but ensures that YOU receive the FRESHEST product possible! We so appreciate your patience and support of our small business. We are working hard to move forward and our goal is to bring you faster processing times very soon.
ORDERING IS QUICK, EASY & SECURE USING OUR ONLINE SHOPPING CART.
For your convenience, we allow you to register on our website so the next time you place an order with us, all you have to do is login to your account. This also allows you to check on your order status, order history, and earn FREE products in our Yum Club Rewards program. If you do not wish to register, simply click on the "Checkout as a guest" link.
Credit Cards (Visa, MasterCard, American Express, Discover, Diners Club and JCB) and Paypal.com
PROCESSING TIME & SHIPPING COST:
We currently ship within the USA only.
Customer Orders: All regular customer orders are processed and shipped within approximately 7-14 business days.
Affiliate Orders: If you are an affiliate placing an order for a kit, inventory, or party orders, please allow up to 21 business days for processings.
Range from $3.75 and up and are calculated at checkout.
Note on Shipping Charges:
We keep our shipping cost as low as possible, and charge what USPS charges. While we would LOVE to offer free shipping, we all know, nothing is ever really free! A small business can't sustain itself by absorbing the cost incurred by offering free shipping. Instead those that do, add on that cost to their product prices, or cut back on the quality of their product. In the end, you typically pay more, get a lower grade product, OR both.
Transparency is the key to integrity! The practice of “Free Shipping” is not transparent. We want to be completely open and clear with our customers while providing the best value.
Here at Diplicious, we keep our everyday prices low, use only high quality ingredients, and charge the least amount of shipping possible. This not only allows us to offer you a high quality product at a great deal, but also allows us to sustain ourselves as a small family owned business with integrity!
It is solely the customers's responsibility to supply a correct address. Even slight errors, such as an incorrect zip code or apartment number, may delay or prevent timely delivery. Please contact us immediately if an incorrect address was given and we will do our best to correct the matter. If your order has already been shipped, we are not liable or responsible for any issues that may arise such as misplacement, theft, or delay. ORDER CHANGES CANNOT BE MADE ONCE YOUR ORDER HAS BEEN PROCESSED AND SHIPPED.
All processed orders will have applicable USPS tracking links emailed to the email address used on the order. Please allow 3-5 days for tracking details to populate on the tracking website. WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. If the tracking number shows that the item has been delivered, we ask that you contact your local post office about the delivery.
If you wish to cancel an order before it is processed, and receive a refund, it must be done within three business days.
Affiliate inventory orders are considered a contract once placed and are non-refundable.
Due to the nature of our products, we are not able to accept any returns. If for some reason you find your order not as specified or was damaged during shipment, please contact us within three business days of receipt of your order. We will then at our discretion determine if a refund, credit, or replacement will be issued. Shipping charges will be the responsibility of the customer. The only exception to this is if the product was damaged during shipment. Proof must be shown of shipment damage.
We at Diplicious have the utmost respect for our customers' privacy. In no way will we violate this philosophy. We will not release any information gathered about our customers. Any information that we gather from our customers will be compiled anonymously and used solely for our statistical purposes. The statistical information we gather from our customers will be used to help us enhance the shopping experience for our customers. Any privacy concerns should be directed to firstname.lastname@example.org; we take all privacy concerns very seriously and will respond appropriately and quickly. Our customers have been our number one priority and will continue to be our first priority in the future.