- Shipping & Policies
Shipping & Policies
Important Notice: We are in the process of finding and relocating Diplicious to a NEW larger facility. Thanks to all of our wonderful customers, our small business has outgrown what we are capable of doing on our own. We are super excited about this next chapter and can't wait to get into our new facility and bring on staff to help run the business!
Please know that while we will remain open for business, we are on extended processing time. Please allow extra time (up to double our normal processing times) for your order to be processed and shipped
We so appreciate your business and patience as we continue to make changes to keep up with the growth of Diplicious. We look forward to serving you even better!
Ordering is quick, easy & secure using our online shopping cart.
For your convenience, we allow you to register on our website so the next time you place an order with us, all you have to do is login to your account. This also allows you to check on your order status and order history. If you do not wish to register, simply click on the "Checkout as a guest" link.
Credit Cards (Visa, MasterCard, American Express, Discover, Diners Club and JCB) and Paypal.com
Processing Time & Shipping Cost:
We currently ship within the USA only.
Customer Orders: All regular sized orders are shipped within approximately 5-7 business days. For larger orders, please allow additional processing time.
Affiliate Orders: If you are an affiliate placing an order for a kit, inventory or party orders, please allow additional time for processing, up to 14 business days.
During our busy time, especially during the holiday season, processing times can take a few extra days on all orders.
Shipping is charged based on Order Total PRIOR to any discounts or store credit deductions.
It is solely the customers's responsibility to supply a correct address. Even slight errors, such as an incorrect zip code or apartment number, may delay or prevent timely delivery. Please contact us immediately if an incorrect address was given and we will do our best to correct the matter. If your order has already been shipped, we are not liable or responsible for any issues that may arise such as misplacement, theft, or delay. ORDER CHANGES CANNOT BE MADE ONCE YOUR ORDER HAS BEEN PROCESSED AND SHIPPED.
All processed orders will have applicable USPS tracking links emailed to the email address used on the order. Please allow 3-5 days for tracking details to populate on the tracking website. WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. If the tracking number shows that the item has been delivered, we ask that you contact your local post office about the delivery.
Due to the nature of our products, we are not able to accept returns. If for some reason you find your order not as specified or was damaged during shipment, please contact us within three business days of receipt of your order. We will then at our discretion determine if a refund, credit, or replacement will be issued. Shipping charges will be the responsibility of the customer. The only exception to this is if the product was damaged during shipment. Proof must be shown of shipment damage.
We at Diplicious have the utmost respect for our customers' privacy. In no way will we violate this philosophy. We will not release any information gathered about our customers. Any information that we gather from our customers will be compiled anonymously and used solely for our statistical purposes. The statistical information we gather from our customers will be used to help us enhance the shopping experience for our customers. Any privacy concerns should be directed to firstname.lastname@example.org; we take all privacy concerns very seriously and will respond appropriately and quickly. Our customers have been our number one priority and will continue to be our first priority in the future.