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Order Status

CHECK ORDER STATUS

To check the status of an order, you can login to your account and click on "View Orders", then "Order Status". Log in to your Account Here

Once an order has shipped, you will receive an email from Stamps.com with the tracking #. In some cases, this email may end up caught in your spam filter. Tracking #'s can also be found under order status. 

Please do not contact our office to check the status of an order, UNLESS it has exceeded the normal processing time frame (listed below). 

PROCESSING TIMES

Customer Orders: All regular customer orders are processed and shipped within approximately 5-7 business days. 

Affiliate Orders: If you are an affiliate placing an order for a kit, inventory, or party orders, please allow up to 14 business days for processing.

During our busy time, especially during the holiday season, processing times can take a few extra days, on all orders. 

Important Notice: We are in the process of finding and relocating Diplicious to a NEW larger facility. Thanks to all of our wonderful customers, our small business has outgrown what we are capable of doing on our own. We are super excited about this next chapter and can't wait to get into our new facility and bring on staff to help run the business! 

Please know that while we will remain open for business, we are on extended processing time. Please allow extra time (up to double our normal processing times) for your order to be processed and shipped.

We so appreciate your business and patience as we continue to make changes to keep up with the growth of Diplicious. We look forward to serving you even better! 

ORDER EXCEEDED PROCESSING TIME FRAME

If you have an order that has exceeded the normal processing time frame, please use the contact form below, and we will get back to you shortly. We are a small, family run business, and work very hard to process orders, and answer emails in a timely manner. Thank you for your patience, we appreciate it! 


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